Privacy Policy

Last updated: 13-01-2026

The IT Knowledge Centre (ITKC) portal, available at itkc.goa.gov.in (“Portal”), is operated by/for the Info Tech Corporation of Goa (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect information when you use the Portal.

1) Information we collect

We may collect the following types of information:

A. Information you provide

• Name, email address, mobile number, address (if applicable)
• Login/registration details (e.g., OTP-based verification)
• Details submitted through forms, applications, or feedback

B. Information collected automatically

• Date/time of visit, pages accessed, referral source
• Basic usage logs for performance and security monitoring

C. Cookies

We may use cookies or similar technologies to maintain sessions and improve user experience. You can control cookies through your browser settings; disabling cookies may affect functionality.

2) How we use information

• Provide access to Portal services (registration, login, service delivery)
• Verify users and prevent fraud/abuse
• Communicate service-related updates (OTP, alerts, confirmations)
• Improve Portal performance, content, and usability
• Maintain logs for security, auditing, and troubleshooting
• Comply with applicable legal and regulatory requirements

3) Sharing of information

We do not sell personal information.

We may share information only as necessary:

• With Government departments/agencies involved in delivering the requested service
• With authorized service providers (hosting, SMS/OTP, email, analytics, security) bound by confidentiality and security obligations
• When required by law, court order, or to protect the rights, safety, and integrity of the Portal and its users

4) Data retention

We retain information only for as long as needed to deliver services and meet legal/audit requirements. After that, data may be deleted or anonymized as per Government records and retention policies.

5) Security safeguards

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or storage system is completely secure.

6) Your choices and rights

Depending on applicable law and Government policy, you may request:

• Correction of inaccurate personal information
• Access to information you have provided (where feasible)
• Deactivation of an account (where applicable)

Requests can be made using the contact details below. Identity verification may be required.

7) Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

8) Contact

Info Tech Corporation of Goa
Email: support@itcgl.in
Phone: (0832) 2226024 / 2224192
Address: 3rd Floor, IT Hub, Altinho, Panaji - Goa 403001